Shipping and Order Processing

We offer free shipping for orders over $70. Currently, we only ship within the United States.

You will be charged shipping on all orders under $70. Estimated shipping charges on orders under $70 will be shown at the time of purchase.

Shipping Methods:

• Standard Shipping: Estimated delivery within 3-10 business days.
  

Order Processing Time:

• Orders are processed within 2-3 business days after payment confirmation.
• Processing times exclude weekends and holidays.

Our Products will be delivered to you by a third-party delivery company. Since the shipping of your order can be impacted by many events beyond our control, we will not be responsible or liable for any damages, costs, or similar arising out of delivery of products after the expected delivery date. All dates provided for shipping are estimates only.

In addition, since our Products will be delivered to you by a third-party delivery company, the risk of loss on your Products transfers to you when your Products are delivered to the third-party delivery company. Since these third-party companies are not connected to Nagi, we will not be responsible or liable for any damages, costs, or similar arising out of damage or loss that results from the shipment of your order, unless the issue with your Products shipped was caused by Nagi.

Refund, Return, and Cancellation Policy

Return Window:

Our return policy lasts 7 days from the date of your purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange and your purchase becomes final.

Return Eligibility:

• Items must be unused, in the same condition as received, and in the original packaging.
• Only the purchaser of the Products can return the Products.
• Several types of goods are non-returnable, including:
• Art including prints
• Blind Box
  
• Ceramic goods (except where they arrive damaged or have quality issues)

Additional Non-Returnable Items:

• Gift cards
• Personal care items
• Final sale items

Return Process:

• To complete your return, proof of purchase is required.
• For quality issue, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you promptly.
• Do not send your purchase back to the manufacturer.
• Please note that return shipping costs are the responsibility of the customer.
  
• Please contact us here.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.

Eligibility for Exchanges:

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us for further instructions.