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We'd love to hear from you! Whether you have questions about our products, collaborations, or just want to say hello, feel free to reach out.

Frequently Asked Questions

Return Process:

To complete your return, proof of purchase is required.

For quality issue, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you promptly.

Do not send your purchase back to the manufacturer.

Please note that return shipping costs are the responsibility of the customer.

Please contact us here.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.

Eligibility for Exchanges:

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us for further instructions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Standard Shipping: 5–10 business days
  • Ground Shipping: 3–5 business days
    Orders are processed within 2–3 business days (excluding weekends/holidays).

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.