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Frequently Asked Questions
Return Process:
To complete your return, proof of purchase is required.
Our return policy lasts 3 days from the date you receive your order. If more than 3 days have passed since delivery, unfortunately, we cannot offer a refund or exchange, and your purchase becomes final.
Please note that return shipping costs are the responsibility of the customer.
Please contact us here.
Refund Process:
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.
Eligibility for Exchanges:
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us for further instructions.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
For Facebook & Instagram Orders:
Orders placed through Facebook or Instagram may be temporarily placed on hold while Meta completes payment authorization and fraud checks.
Most holds are removed within 30 minutes, but in some cases, it may take up to 72 hours. Orders cannot be fulfilled until the hold is cleared.