We’re really sorry if you did not hear back from us. If you contacted us after November 2025 and have not received a reply within 1 business day, your message may have landed in our spam folder. Please feel free to email us again or send us a DM on Instagram, and we will take care of you as soon as possible.

We also want to sincerely apologize for missed messages sent between April and November 2025. During that time, there was an integration issue between our contact form and support inbox, which prevented some emails from reaching us. The issue has now been fixed, and the app causing the problem has been removed. If you reached out during that period and never heard back, please contact us again. We are here and happy to help.

We do restock many popular items, such as the Miffy Face Clip, Boki tapes and etc. If there is a specific item you would love to see back, we would be happy to hear from you. Feel free to email us at support@nagilifestyle.com and we will do our best to bring it back.

If your order has not shipped yet, we can help with address updates or product changes.

Once your order has shipped, we are unable to make changes to items, shipping details, or payment methods. We recommend reviewing your order carefully at checkout to make sure everything is correct.

We’re so sorry this happened. Please reach out to us at support@nagilifestyle.com as soon as possible so we can help.

All of our shipments are insured, and we will work directly with the carrier to investigate and resolve the issue. Claims typically take about 10 to 20 days to be reviewed and processed. We truly appreciate your patience and will keep you updated along the way.

All orders ship from Texas, USA.

Return Process:

To complete your return, proof of purchase is required.

Our return policy lasts 3 days from the date you receive your order. If more than 3 days have passed since delivery, unfortunately, we cannot offer a refund or exchange, and your purchase becomes final.

Please note that return shipping costs are the responsibility of the customer.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specific timeframe.

Eligibility for Exchanges:

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us for further instructions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

For Facebook & Instagram Orders:

Orders placed through Facebook or Instagram may be temporarily placed on hold while Meta completes payment authorization and fraud checks.

Most holds are removed within 30 minutes, but in some cases, it may take up to 72 hours. Orders cannot be fulfilled until the hold is cleared.