We accept payments from major credit card companies like Visa, Mastercard, and American Express. All payments are processed securely. By placing an order, you confirm you’re authorized to use the selected payment method.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We begin processing orders quickly, so cancellations aren't guaranteed. If you need help, contact us ASAP at support@nagilifestyle.com.

We’re not able to modify orders once they’re confirmed, including product changes, shipping info, or payment methods. Please double-check your order before submitting.

Orders are typically processed within 1–2 business days (excluding weekends and holidays).

For Facebook & Instagram Orders:

Orders placed through Facebook or Instagram may be temporarily placed on hold while Meta completes payment authorization and fraud checks.

Most holds are removed within 30 minutes, but in some cases, it may take up to 72 hours. Orders cannot be fulfilled until the hold is cleared.

We currently ship within the United States and Canada.

United States Shipping
We offer free standard shipping on U.S. orders over $55.
For orders under $55, shipping fees are calculated based on total weight at checkout:

0–1.5 lb: $8.00

1.5–5 lb: $10.00

Over 5 lb: $15.00

Estimated delivery time: 3–10 business days.

Canada Shipping
Free shipping on orders over $120 USD (Canada only).
Orders under $120 will be charged shipping at checkout.

Shipping rates are based on package weight and are calculated in real time at checkout. Starting June 13, 2025, we’re covering 10% of the shipping cost to Canada—this discount is already reflected in the rates shown at the checkout.

Please note: Canadian customers are responsible for any applicable duties, taxes, or import fees.

Canada Shipping Tip:
UPS often charges a high brokerage fee. We strongly recommend choosing USPS First-Class —while it may take a bit longer to arrive, it typically avoids those extra fees.
If you prefer UPS, you can usually pay duties on your own to bypass the brokerage fee.
We're actively working on expanding our shipping options—stay tuned for international availability in the near future!

Orders over $55 USD (within the U.S.) and over $120 USD (to Canada) qualify for free shipping.

For smaller orders, shipping is calculated at checkout based on weight and destination.

(Updated 4/28/2025 )

Shipping fees are based on the total weight of your order:

Orders over $55.00: Free shipping
0–2 lb: $8.00
2–5 lb: $10.00
Over 5 lb: $15.00

Return Window:
Our return policy lasts 3 days from the date you receive your order. If more than 3 days have passed since delivery, unfortunately, we cannot offer a refund or exchange, and your purchase becomes final.

Return Eligibility:

Items must be unused, in their original condition, and in the original packaging.

Only the original purchaser can request a return.

Several types of goods are non-returnable, including:

Art, including prints

Blind boxes

Ceramic goods (unless damaged or defective upon arrival)

Gift cards

Personal care items

Final sale items

Return Process:

Proof of purchase is required.

For quality issues, please contact us within 3 days of delivery with photos of the item and packaging so we can assist you promptly.

*Please do not send returns back to the sender address.

*Return shipping costs are the customer's responsibility.

To start a return, please contact us here.

Refund Process:
Once we receive and inspect your return, we will notify you by email regarding the status of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

We only replace items if they arrive defective or damaged. If this applies to you, reach out to us for assistance.

Feel free to email us anytime here—we’re happy to help!